Refund and cancellation policy.
This page explains general billing and cancellation information for Orvanta CloudWorks website inquiries or services.
Overview
Orvanta CloudWorks aims to keep billing terms clear before any paid engagement begins. Specific terms may vary by written proposal, subscription, or service agreement.
Eligibility for Refunds
Refund eligibility depends on the type of service purchased, whether work has started, and the written terms accepted at the time of purchase.
Service Engagements
Custom planning, consulting, implementation support, or documentation work may be non-refundable once scheduled or started.
Subscription Services
Subscription cancellations may stop future billing but may not automatically refund prior periods already delivered or made available.
Refund Request Process
To request review, contact [email protected] with the customer name, purchase date, service description, and reason for the request.
Processing Time
Approved refunds are generally processed through the original payment method when technically possible. Bank or card timelines may vary.